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Customer Service Assistant - Mabati Rolling Mills

MRM Athi River is seeking to recruit a Customer Service Assistant. The candidate must have the ability to work
independently with minimal supervision, demonstrate high intergrity and professional ethics and make
decisions on the role in a prudent manner.
Overall Purpose of the Position:
To ensure timely processing and delivery of customer orders.
Key Performance Areas:
  • Receive sales orders from customers and sales representatives, confirm payment status and log in for production
  • Keep customers informed on status of their orders and availability of stocks
  • Liaise with production team on production timelines to achieve on time in full
  • Prepare and ensure all documentation is in order for loading and invoicing.
  • Receive customer feedback and complaints, liaise with concerned departments and follow up to ensure closure of the complaints
  • Participate in monthly and annual stock taking exercise
  • Maintain updated and authorized discounts for all customers
Minimum Qualifications and Experience Requirements :
  • Diploma in Business Management or any related course
  • 1 year relevant working experience
  • Computer Literacy
  • Good Communication, Analytical, Interpersonal and Problem Solving Skills
  • Knowledge in Sales and Marketing is an added advantage
Personal Attributes specific to work requirement:
  • Excellent communication skills
  • Listening and Memory Retention Skills
  • Probing Skills
  • Analytical Skills
  • Interpersonal Skills
  • Team work ability and Interpersonal skills
  • Problem Solving Skills
  • Flexibility to work for long hours as and when required
  • Ability to work under high pressure situations
Qualified applicants should submit a comprehensive CV, together with a covering letter supporting their application to hr.mrmroofing@safalgroup.com not later than 21st September, 2018. Please note that only short-listed candidates will be contacted.

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