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Manager Business Process - NBK

Manager Business Process

Primary Location: Kenya-Nairobi-Head Office-9th Floor
Organization: Operations
Number of Openings: 1
Closure Date: Sep 27, 2018

Position Summary and Key Responsibilities:
Position Scope:
The overall responsibility for the role holder will be to provide leadership within the Bank Processes Unit in design, documentation and implementation of Business Processes. In addition, he/she will be required to manage resources to ensure delivery and maintenance of efficient and effective Business Processes within the Bank.

Key Responsibilities:

(a) Process & Design Development
  • Develop, implement and maintain a framework for business processes which will be used for design and documentation of processes within the Bank.
  • Drive a structured methodology for design and documentation of business processes.
  • Align processes to approved policies, frameworks and to actual processing in the work steps and systems.
  • Guide process improvement initiatives to gain business agility; identify opportunities for automations, eliminate redundant hand-offs, reduce risk and rework, and improve customer value in processes.
  • Develop tracking reports for key business process matrices to reduce processing errors and support compliance to set Service Level Agreements.
(b) Change Management
  • Develop/review business requirements/functional specifications for new business systems or changes to existing ones to ensure alignment to business outcomes
  • Coordinate and implement user acceptance testing of business and functional processes during system developments/changes and run deployment of such changes.
  • Ensure preparation of post deployment analysis and closure of issues arising.
  • Continuous stakeholder engagement.
(c) Project Management
  • Follow a defined, agreed upon project management methodology for process design and implementation.
  • Plan for resources responsible for designing and implementing changes and updates on existing policies that require review.
  • Responsible for identifying dependencies, risks and activities for business process development.
  • Coordinate the identified teams and ensure decisions and follow-ups are executed.
  • Management of stakeholders and ensure their involvement during and post implementation of processes for feedback and improvement.
(d) Compliance
  • Ensure and meet clients requirements while complying with all regulations and controls as set by the bank and external regulatory authorities by staff.
  • Ensure compliance with both internal and external related regulatory requirements.
  • Ensure effective and continuous engagement with Risk Division to achieve effective controls against business risks associated with business processes.
  • Maintain a working relationship with Internal Audit Division for quality assurance.
  • Ensure continuous collaboration and provide input to improvement of Business Process within business units.
Position requirements:
  • A Bachelor’s Degree in Business or related field from a recognized University.
  • LSS Black Belt Certified member.
  • Association of Business Process Management Professionals certification – CBPP.
  • Certification in Project Management.
  • Masters Degree in a business or technical related field.
  • Four (4) years of working experience in business or process analysis.

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